Privacy Policy

Last Updated: April 28, 2025

1. Introduction

Sendly ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Sendly mobile application and website (collectively, the "Service"). Please read this Privacy Policy carefully.

2. Company Details

Sendly (Pty) Ltd, registration number 2022 / 852829 / 07, is a company registered in South Africa and operates under a license from Devode B.V., the Netherlands.

3. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: First name, last name, phone number, and email address (optional), provided when you register an account or update your profile.
• Financial Data: Bank account number and branch code, used to facilitate payment requests and settlements.
• Usage Data: IP address, device type, operating system, browser type, access times, and pages viewed, collected automatically to secure and improve the Service.
• Group Expense Details: Expense amounts, participants, and settlement status, collected to enable group tracking and notifications.
• Uploaded Media: Photos or GIFs added to personalize group or payment pages, stored until you delete them.

4. How We Use Your Information

• To provide and maintain the Service, including processing payment requests and group expense settlements.
• To verify your identity and secure your account.
• To communicate with you about account updates, promotional offers (with consent), and support.
• To detect, prevent, and address fraud or other illegal activities.
• To analyze usage patterns and improve the Service experience.

5. Disclosure of Your Information

We share your personal data only with:

• Banking partners to facilitate payments.
• SMS and email providers for account verification and notifications.
• Cloud hosting and analytics vendors to store data and monitor performance.
• Legal authorities when required by law (e.g., fraud investigations).

6. International Transfers

While Sendly is based in South Africa, some of our service providers may process data in other countries. We implement adequate safeguards, such as Standard Contractual Clauses, to protect your data during international transfers.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

• Transactional Data: Retained for 7 years per financial regulations.
• Profile Data: Retained until you delete your account, plus 1 year for backup.

8. Your Privacy Rights

Under the Protection of Personal Information Act (POPIA) of South Africa and applicable EU rules, you have the right to access, rectify, or erase your personal data; restrict or object to processing; and receive a copy of your data in a portable format. To exercise these rights, contact us at support@sendly.co.za.

9. Security of Your Information

We use industry-standard technical and organizational measures to protect your data, including TLS encryption for data in transit, field-level encryption at rest, and regular security training for our team.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will indicate when changes were made. We encourage you to review this policy regularly.

11. Contact Us

For questions or complaints regarding this policy, please email us at support@sendly.co.za.